Incredible Transformation

To visit the Passport Seva Kendra is to experience Transformation, capital T.

The metro is a new system running parallel with Bus,Train, Auto, Rickshaws, Trams, etc. Passport Seva Kendra is like the Ship of Theseus.

This was my sixth visit to a passport office the last in 2008. The Passport Seva Kendra in Saligram, Chennai took my breath away.

The building is not sheet glass.

The Staff are uniformed

There is no fanfare.

There are no touts, no chaos, no jostling crowd.

In one hour I am processed by the TCS staff initially and then the Government Officials in the last two segments.

Every applicant has a waiting area to sit. The security, staff, and official are quick, smart, pleasant.

This is far superior to the experience of any visa application.

I cannot say if this is because of Digital India, Training, Private- Public Partnership Exercise, or the change initiated by the Ministry of External Affairs.

It was a pleasure and comfort to have this experience.I can only say Namaste.